Food merchant FAQs

Questions from food merchants. Answered.

How Prado brings clinically driven demand to the menu you already make.

About Prado

What is Prado?

Prado connects your meals to clinicians who prescribe them. Patients order from a plan their clinician signed, and the orders land in the fulfillment system you already run.

Who can sell on Prado?

Licensed meal providers that meet published nutrition standards and can deliver or ship safely, including prepared meal companies, food service operators, and medically tailored meal producers.

What does it cost?

Pricing depends on your volume and needs. Talk to our team and we will walk you through it.

Getting set up

Do I need to change my systems, packaging, or labels?

No. We work from your existing SKUs, pricing, and nutrition data.

How do my meals get matched to plans?

Prado uses your nutrition data to match meals to each patient's targets and allergen list. A clinician can review the matched week before it goes to the patient.

How long does it take to go live?

It depends on your menu and service area. Our team will give you a timeline when we review your menu together.

Orders and payments

How do orders reach me?

Orders route into the fulfillment system you already use, on the schedule you already keep.

How do I get paid?

Patients check out through Prado, and payouts go straight to your account.

Who handles compliance?

Prado runs on HIPAA-secure infrastructure and handles the clinical documentation behind every order.

Reporting

What can I see about my orders?

A dashboard shows order volume, top plans, and purchase trends, with patient details kept private.

Still have questions

Ready to get your menu prescribed? Let's talk.

Tell us about your menu, your service area, and your capacity, and we'll walk you through going live.

Talk to our team →