Frequently Asked Questions

Prado connects meal providers with healthcare provider-prescribed demand. Through the platform, your menu becomes part of medical nutrition programs that patients can purchase using HSA/FSA funds—creating a new, compliant channel for growth.

Prado partners with licensed and approved meal providers that meet nutritional standards and can deliver or ship meals safely and consistently. This includes prepared meal companies, food service operators, and medically tailored meal producers.

Once your menu is live, healthcare providers can prescribe your meals to their patients through Prado’s network. Orders flow directly to your existing fulfillment system—no new tech stack required—and you’ll receive payments automatically through Prado Pay.

No. Prado integrates with your existing ordering, fulfillment, and labeling processes—there’s no need to change your systems or packaging. We use your current SKUs, pricing, and nutritional data to power prescription workflows and ensure HSA/FSA eligibility.

Patients pay through Prado’s HIPAA- and IRS-compliant checkout using HSA/FSA or standard payment methods. You get paid just as you normally would, with daily deposits sent directly to your account.

You fulfill orders just as you do today. Prado automatically routes patient orders from healthcare provider storefronts to your system, so your team handles meal preparation and delivery using your existing methods.

Prado’s platform is fully HIPAA-secure and IRS-aligned, providing all necessary documentation for HSA/FSA eligibility, compliant LMN workflows, and transparent reporting for all parties.

Prado opens a new, medically driven sales channel—connecting your business to healthcare provider referrals and HSA/FSA spending. You gain exposure to new audiences while maintaining full control of your menu, pricing, and operations.

Merchants receive access to Prado’s dashboard with insights into order volume, referral sources, top-performing plans, and patient purchase trends—all HIPAA-compliant and anonymized.

Pricing varies by tier, with the base subscription starting at $499 per month. Each tier includes platform access, onboarding, compliance support, and ongoing partner resources to help you grow healthcare provider-driven sales.

Request a demo or email support@getprado.com. Our team will walk you through setup, onboarding, and menu activation.