Frequently Asked Questions

Prado is a Food-as-Medicine platform that lets clinicians prescribe medically tailored meals as part of care. Patients can pay with HSA/FSA funds, while Prado handles fulfillment, compliance, and payment processing.

Food-as-Medicine is the use of clinically designed meals and nutrition interventions to prevent or manage chronic disease. Prado operationalizes this concept by connecting doctors, patients, and food providers through a compliant digital platform.

Prado supports meal programs for obesity, GLP-1 support, type 2 diabetes, cardiovascular disease, hypertension, metabolic syndrome, and other chronic conditions.

Healthcare Providers log in to their Prado portal, choose a clinically aligned meal program, and generate a compliant Letter of Medical Necessity (LMN) in one click. Patients then order directly from a linked meal partner.

Prado’s platform recommends meal plans based on each patient’s condition, clinical goals, and dietary needs. You can also personalize recommendations by selecting or curating meal plans from the full menu available through your Prado storefront.

No. Prado and its meal partners manage all operations, including order processing, meal preparation, and delivery. Your role is focused on prescribing and helping patients choose the right meal plan for their condition.

Yes. Clinic coordinators or care team members can use your Prado portal to invite patients, share links, and manage follow-up—all within the same secure environment.

Patients pay directly through Prado at checkout using their HSA/FSA cards or a standard credit or debit card. All payments are processed securely through Prado’s compliant payment system.

Prado is fully HIPAA-secure and IRS-aligned. Every LMN is stored securely, payments are processed through Prado Pay, and all patient data stays protected under HIPAA-compliant systems.

Healthcare providers earn a profit from sales made through their Prado storefront—typically around 7% of gross meal sales. This profit is tied to overall storefront performance and structured in accordance with Texas Medical Board and IRS regulations to ensure full compliance with all Anti-Kickback and fee-splitting laws.

Prado helps you extend care beyond the clinic—improving adherence, outcomes, and patient satisfaction—without adding administrative burden or billing complexity.

Prado provides onboarding, patient education materials, compliance guidance, and performance analytics to help you drive adoption, support your patients, and track outcomes over time.

Prado is the only Food-as-Medicine platform that combines HIPAA security, IRS-approved HSA/FSA payments, and a national network of healthcare providers and food partners—making healthy eating both prescribable and reimbursable.

Most healthcare providers are live within days. Once your account and Prado Pay are approved, you can begin prescribing immediately from your branded site.

Request a demo or email support@getprado.com to get started. Our team will walk you through onboarding and best practices for launching your healthcare provider storefront.